starkey.rayl

I have followed this several times without any success. When I run Step 2 it goes through all the process and then gives me an error code that says the software is not compatible with my version of windows and to contact system publisher to make sure getting the right version of software for 32 bit or 64 bit windows. Running windows 7 Pro at 32 bit. I have followed the instructions and had to manually install the driver. Trying to update a XZT+ and was referenced to this information by the Tech Support at Quadzilla. Any help would be great as I do not even know what tune is loaded onto this box as I just got it used. Also when trying to launch out of the downloaded tune file I get a different error message. Attached that as well. The box connects and then after a few seconds it will disconnect and then reconnect constantly every few seconds cycling. Thank you.