recently went to turn on heated seats and steering wheel in controls. Icons are there but not lit up and dont respond to touch. Checked fuses, 96 and 97 check out good. Any ideas?

Try a soft rest of the system. With the vehicle running press and hold the menu and volume (mute) buttons for ~30 seconds and release. 

 

If that doesn't work try a hard reset. Disconnect both batteries, BOTH, and touch pos/neg cables together. Then let is sit for 30 minutes. Be aware with this the truck can take a while to find all your options again, like XM, heated seats, folding mirrors, cargo camera, etc..