Auto Computer Specialist

We normally don't reply to these kinds of things but, we needed to clear some things up with your post. First, we just want to say in no way have we been dishonest or at any point tried to screw any customer. We have been trying to help you from the start, but for some reason you have fought us the entire time. Also, no one on here is affiliated with us and to even insinuate that is crazy! We are highly recommended due to our Service and its hard to keep our Great Reputation, when customers blast us with false information! Nothing you said in your statement is true, please see actual details of your Service History (with pics). I talked to Jay and was very impressed and he told me to send my PCM as well as my ECM and I sent the wiring harnesses as well. I wasn't sure why I was sending my ECM but I did as he asked. Jay advised you to send in your ECM because you advised him you had No Throttle (your Throttle is controlled by your ECM, that is why Jay told you to send in your ECM) and No Communication (OBDM port not responding to a scanner). Attached is your Problem Description from your Repair Form. I told him that I had already had my PCM tested and it was irrepairable. He told me that in most cases even though the other company said so they don't open them up. I had questions about my wiring harness so I tried ONE ******* TIME to call them and left a voice mail to which I get an email that stated something to the effect of "excessive phone calls" which I only called because evidently he was not understanding my question via email. If someone wants my money then they can get their asses on the phone! When Your Units were moved to a Tech Station, the Tech who would be Testing and Rebuilding your Unit sent you an email advising that he received your Unit and he is beginning Testing and Repairs. He also said as much as you want to call for UPDATES, please don’t. He does not provide UPDATES during Testing and Repairs. He went on to further say that at the end of Testing and Repairs he would provide complete notes. He also reply to your email advising that he is just the Tech and was only speaking about calling in asking for an update prior to the allotted 5 Business Day Turnaround. Excessive Phone calls slow down our turnaround time. Attached is the email chain. We put everything in writing for situations like this (we need to protect ourselves)! Next I get the report of their findings: Of course my PCM was irrepairable which is exactly what I had already been told BUT WAIT FOR IT! They "REPAIRED" MY ECM WHICH I ALREADY KNOW THERE WAS NOTHING WRONG WITH AT ALL! I am so pissed and beyond words. Both of your Units came in completely Dead! More than likely Shorted out by the Wiring Harness or during the time you listed in your Problem Description as “There was communication at some point and who knows wtf has been done and not been done!”. We do not take another company’s Test Results! Not all Companies Test the same, we specialize in Cummins (and to be more specific, 2nd Gen Cummins) so we always perform our own Test. We did not charge you for confirming your PCM was Unserviceable. I looked to y'all for guidance and this is what I gotl. My ECM has not shown any issues etc. and now they want $400??? I think I am going to contact the BBB and report everybody involved! Again, your Throttle is controlled by your ECM. We are not afraid of the BBB as we did not do any wrong and we will always have a chance to respond. You looked to us for guidance but did not take our advice. You have had bad experiences with everyone else and it seems as we are getting the heat for it. Proof positive no one can be trusted and now I am screwed again. Thanks to you and your company recommendations I give up on this truck. I guess they can keep my truck computers because I am not giving them my money to first something that was never broken. I will spend every waking moment doing reviews online. I will have plenty time to do so because I don't have a ride and obviously wont! You have plenty of time to spread lies about the ONLY company that was actually honest and tried to help. Each Review will have a detailed response with Documentation (backing everything we said and disputing everything you said)! One thing I have learned people that do people like this get whats coming to them always. I don't know what I ever did to anyone to be going through this but I have never taken anything from anyone, I have had so much taken from me because I always treat people as if they are on the up and up. The thousands and thousands of dollars that has been taken from me somehow I will get back. But the people who have robbed me will get whats coming! Thanks for all your help! I guess you and this company must split the dollars they steal! Seems as if the only people in this situation that has been dishonest is your Mechanic and you in this post. You provided info that you’ve spent thousands of dollars on Parts per you Mechanic. You also stated you were suspicious of his motives. Gmail - Jucretia _J.J._ We have received your order!.pdf Gmail - Jucretia _J.J._ Your Unit is with our Tech!.pdf

To save yourself the money you can try and see if they warranty it or replace it. Cant speak on their behalf but we are the Top Rebuilders for these computers. Low voltage and dirty grounds are common problem for these ECM'S,

Your computer needs attention, wait to start light should illuminate right away. The computer needs to be rebuilt from top to bottom to solve all the issues stated plus a software update.

If you need anything else from us don't hesitate to ask, would love to see you resolve your problem. Please keep us all informed, Thanks ACS.

Glad you solved the issue, and Thanks for sharing the fix, a lot of times we never get to hear the end results! If you need anything else contact us, Thanks for the business and Best Regards, ACS!!

Yes we can, we would need the PCM to make sure correct hardware is there. If not it would have to be upgraded to an Auto. Are u running automatic software in your ECM?

Thanks for sharing, that is one good looking truck!

@LorenS Yes we have the covers if you need, contact us 954-513-8359

Thanks for the business Seth, we are confident that all your issues will be resolved. We strongly suggest that your batteries are in top condition, and free of corrosion and super clean terminals. Low voltage is a killer on these trucks, you will have good flow now that your harness is in perfect condition. Disconnect the batteries before installing the harness, make sure all grounds that will be plugged in are super clean, shiny metal. Make sure all sensor outlets are spotless, use some brake cleaner and a tiny brush to get into the plugs and blow out with air. On behalf of ACS, we sincerely THANK YOU for you service, we strongly support the men and women of our Military. Best Regards, ACS

Hello everyone, just wanted to introduce ourselves (Auto Computer Specialist) and give a little background us and what we do. We are based out of Florida with over 30 years of experience. We specialize in Light, Medium and Heavy Diesel Computers (ALL Generations of Cummins, Powerstroke and Duramax). We also Repair, Replace and Program all other Domestic Vehicles and Wiring Harness Repair and Rebuild. We have Programming, Repair/Rebuild and Replacement Service available (most Cummins Replacements in stock)! Our turn-around time is worst-case 5 days (but Cummins usually are about 2 to 3). We provide detailed notes at the end of our service with Errors Found, Repairs Performed, Possible Causes, DTC info (with DTC Specific Possible Causes) and more. We will also provide some Possible Vehicle Repairs needed (Please do not assume that by Repairing, Replacing and/or Programming a unit will correct all problems in the vehicle, Protocol Maintenance is required). W We will be posting Helpful Tips and Videos and are here to answer any questions you may have, so please do not hesitate to contact us. **ALL Subscribers of the forum will receive a 10% discount on any order purchased (just mention Mopar1973Man and provide your Member ID)! We have Military, First Responder and Senior Citizens discounts as well! 221 S State Rd 7 Plantation FL 33317 Phone: (954) 513-8359 Fax: (954) 688-2499 autocomputerspecialist@gmail.com www.autocomputerspecialist.com

@Doubletrouble Our price depends on the service needed, we have multiple services provided for the problem at hand. Example, there is a wait to start service, a general repair service and a P0600 removal service. General repair service is $399 plus a 15% discount for our Forum members. We would be happy to assist you, contact us at 954-513-8359

We are here to help in any way we can, feel free to call and chat about your issues. Sounds like your ready for an ECM rebuild, contact us, 954-513-8359. Hope to hear from you soon. Best Regards ACS

We can absolutely assist. Please contact us if you have any questions.

Yes, should be OEM.

Mopar1973man is correct in the Troubleshooting steps. Just want to be sure what year is it; 2nd Gen goes from 1994 - 2002? Sounds like a 1 Plug Issue...

Curious to see the Error Codes.