Radio and Programmer stopped working at same time

[Aggie08]

Buddy has an 2000 2500 4X4, Edge Juice with Attitude, FASS lift pump, new VP some time agoRadio and Programmer do not turn on when turning on the truck. Happened after filling up at the station.:think:Has checked fuses under hood and door panel and wires look good. All other electrical seem to work right now(windows, locks, cig lighter, ect) and truck runsAny ideas?

[mopartechnician]

What fuse is powering the edge?

[Mopar1973Man]

Check the IOD fuse in the funky clip. IOD = Ignition Off Draw...

[Aggie08]

number 9 engine fuse in door panel and does not know on this big fuse box... driving right now

[mopartechnician]

Without looking im guessing the same fuse that powers radio powers the chip

[Aggie08]

He confirmed they were good, even swapped them out anyway and got nothingMoparMan- did not see your post till now...seems that was the prob right now

[Squatinbull]

Ok, Im the owner of the truck mentioned by the OP. I pulled the I.O.D. fuse. It was burnt. Swapped with another, radio turned back on, Then the cts module for the edge started smoking in the cab. After pulling the connections, one hole was melted a it. I cleaned it out, now no more smoke but still not turning on. Guessing i blew the cts module now?

[mopartechnician]

yep, that's what took out IOD but question is, what fuse did you have your cts powered by (or is that powered through the obd port?)

[Squatinbull]

yea, Its powered by the obd port. Sorry earlier i was only looking at fuse panels, and was thinking you meant what fuse is used for the signal wire (the fuse that the wire is attached to)

[Mopar1973Man]

Yea... The Edge is toast. Sorry to say.

[Squatinbull]

The entire shebang?! Or just the CTS module? Man that's gonna suck having to buy another. Goodness knows im not going to drive this dog without one.

[Mopar1973Man]

After the damage I would send it back in to be verify its still functional and allow Edge to see the damage to the CTS.

[Squatinbull]

Roger that. Preciate the help fellas.

- - - Updated - - -

Update: Called Edge this morning, after telling them the story on how it happened, they are taking the CTS module and the odb port wire back.

They are going to fix whatever problem it is and send it back. They acted as though they had never had that particular problem. They also added

that this will be the only time they do this for no charge to me. If it happens again they are sure that it has to be a problem in the truck wiring. So

the question now is, where should i start on tracing out a potential problem before the programmer returns? No other electronics have ever been

messed with on the truck, except for cutting out the door dinger.

[ram350002]

I would venture a guess that your edge cts shorted out, took the fuse/radio out then when you changed the fuse the short "smoked" the cts. Edge should warranty the replacement just like a new one unless there warranty specifically states one time replacements. Just my 2 cents.

[mopartechnician]

Every company always tries to blame it on something else besides the their own product

[Ilikeoldfords]

I am surprised they offered to fix it for free this time. My comp had internal issues at one point and I sent it in for repair. They even admitted to me that it had failed but they charged me the $200 service fee anyway. I was just happy to have it back so I didnt question it. I am very happy with edge products but I hope I never have to send one in again.