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Maybe you fellas have great luck with them. For the most part, my experience was good. They have been my only carrier since I was old enough to have a job to pay for a phone. I have been with them for almost 9 years now.
Me and the wife been kicking the idea around about a data phone. We are aware of many privacy concerns, but the allure of some things made us consider them. I could have stuck with a feature phone, but I also was tired of the idea of lugging around a phone book with me, too.
We spent months deliberating on what to do. We were going to go with some smaller carriers that allowed us to do a pay as you go but also with a data plan. Would have been comparable to what our feature phone plans were.
So my parents use verizon as well, asked her if she knew if verizon had a family share plan like ATT did. We were about to jump the boat and go with ATT until my mom replied back stating that verizon said they would match ATT's price plan.
Okay, cool. I'll upgrade, get on in a family plan and we'll save some money! WRONG!
Due to recent experiences, I'm totally turned off by their customer service! We got on a conference call to get onto the family share plan and the man was to get us on the plan that we requested. Not once did he ever tell us disclaimers or say that we were not eligible, etc. He completed it, I get my phone in, and lo and behold we were mislead!
What we were supposed to be on was the EDGE plan. This is what we discussed with the guy about being on and never once said how we all had to have our phones upgraded at the same time! He said that me and my wifes phone would need to be upgraded to do it, but that was it! It was supposed to work out to $160 a month for our plan. 4 lines, $40 a person. NOPE!
I got on the phone, lost precious sleep talking to reps and supervisors. I got the run around and a superficial apology! No one said ANYTHING about taking responsibility or being accountable for their snake in the grass actions!
After 9 YEARS with them, I get this sort of treatment from them! I for one will no longer think or recommend them or be with them when my contract expires! Unless they redeem themselves from this, I will be looking for another carrier.
Funny thing, the supervisor told me that I could return our phones and get an exchanged, JUST to get qualified for the EDGE on our two phones. I don't understand how that works as that would seem me and the wife would have to be on our own plan. I can't back out of the contract now even though I have 14 days. As the moment you break the seal on the package, its a $35 restocking FEE! I'm not paying $70 just because I put a hole in plastic!
My mother is highly disappointed in this as well as it was me, her and my wife listening to this conference call with this rep. and we all know what was said and what was to be done. But no one there wants to get up off their asses and do something!
What has happened to customer service?
Needless to say, fellas, the moral of the story is:
Politicians, lawyers, salesmen and Verizon are all snakes in the grass!
Find someone else to do business with!