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dripley 4 posts
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Glad to hear you were taken care of. My apologies that it did not get delivered as expected. We appreciate your understanding and your business!
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@dripley, thanks for the follow up. It is nice to hear the details (the good and the bad) after a repair job is completed. I bet it feels good to have a good performing truck again. And it's quiet
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Your are welcome.
As some of you know I just had to replace my VP. Install when wel except the installer forgot his head was not just for putting a haton. Got thru that,all is running well. The truck runs a good bit smoother and quieter idling and cruising. It's still a 24v so accelarating thru the gears is another matter.
The main reason for posting this for the purchase thru @dieselautopower. When I ordered the pump I asked for and paid for overnight shipping. It came to me Fedex ground in 2 days. When I realized that it was not overnighted the next I contacted DAP about it and they said they would look into it. I left it alone since there was not much one could do about it at the moment. Upon checking my credit card a couple days later there already was a credit in full for the shipping.
I just got of the phone with Matt at DAP to see what happened. He told that they had screwed up and issued a full credit for the shipping due to their mistake. So my hats to Jacob and his whole crew manning up for that. I also got an email from them yesterday issueing a credit for my core return. The core arrive just last Tuesday afternoon.
So many thanks to DAP and his crew for taking care of me fairly and taking personal responsibilty.
Edited by dripley