My cruise control light was always staying on, but the fly-by-wire cruise didn't work. After much problem solving, I finally took the 2001.5 Ram 2500 6 speed diesel to the dealer. Trust me, it wasn't my first choice. Anyway, they told me that the PCM didn't know that I ever had a cruise control equipped truck. The tech claimed that part of the PCM hard drive was dead.
The dealership ordered a PCM, but somewhere along the line there was a mistake and they received a PCM for an automatic transmission. They didn't install it. Instead, I ordered a PCM from NAPA for about $450. The PCM came in and the dealership agreed to install it, labor free, since they'd screwed up so many times previously. So, they installed it. Then I got a call saying they still couldn't get the cruise to respond and had determined it was the instrument cluster. Cha-ching! The dealership tells me they can get a new cluster for $790 plus core deposit. I decided I'd buy from O'Reilly who wanted $330 plus core deposit. Well, it was supposed to take a month to get the part from O'Reilly. Nope. A month later they can't get the part, and they tell me that they might be able to get it if I wait another 4 months. So, I gave up and told the dealership to order their $790 dollar part. Three days later (yesterday) they get the part and try to install it. Tech calls me up, "The part that came in is Canadian, and I can't install a Canadian cluster into your Dodge." I assume it was due to KMH instead of MPH. Anyway, I've had it at this point, so I told the guy I just wanted my truck back, and that I will never be back. Guy ordered (or coincidentally received) the wrong PCM AND the wrong cluster. He seems entirely incompetent. After 3 months and almost $1000 nothing has changed on my truck, the cruise light is still on (always) and doesn't work! In case you're wondering, the cluster does not throw any codes when tested.
I wish I wasn't so dense in this area. Can the cluster really be the issue? Can I get one from a junkyard? Should I keep trying to find a new one somewhere, or can someone just fix the one that I have? Should I put pressure on the dealership to get back some of the money I squandered with them? Thanks for all of the advice!